Question 1

Are your products cruelty-free?

Accepted Answer

Absolutely! All Mela Glow products are 100% cruelty-free. We never test on animals, and neither do our suppliers.

Question 2

Are your products suitable for all skin tones?

Accepted Answer

Absolutely. Our makeup is thoughtfully created to complement a wide range of skin tones, celebrating beauty in every shade.

Question 3

What is the shelf life of your products?

Accepted Answer

Most products have a shelf life of 12-24 months unopened. Once opened, we recommend using within 6-12 months. Check the product packaging for specific details.

Question 4

How do I choose the right shade?

Accepted Answer

Each product includes shade descriptions and images to help guide you. If you’re unsure, feel free to contact us and we’ll be happy to assist.

Question 5

What is your return policy?

Accepted Answer

Due to hygiene reasons, we do not accept returns on opened or used beauty products.
 If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Question 6

What makes your Virgin Hair bundles premium?

Accepted Answer

Our Luxury Virgin Hair Bundles are made from 100% premium-quality hair, offering:
Soft, smooth texture
Long-lasting durability
A natural, flawless finish
 Perfect for sew-ins, wigs, and protective styles.

Question 7

Can the Virgin Hair be coloured or styled?

Accepted Answer

Yes. Our virgin hair can be styled, curled, straightened, and coloured by a professional.

Question 8

How can I contact MELA GLOW?

Accepted Answer

You can reach us via our Contact page or email us directly. We aim to respond within 24–48 hours.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Question 10

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard SSL encryption and never store your full credit card information on our servers.

Frequently Asked Questions